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Jacomien Begeman
Mw. Jacomien Begeman is communication advisor of UWV Customer Contact. This organization handles the telephonic contacts with civilians who receive a benefit or who are looking for a job. About 1,200 employees work at the organization and they handle about nine million calls per year. The organization is COPC certified and has been awarded with several Dutch «National Contact Centre Awards».
Erik Bouwer
Erik Bouwer (1966) ist Redakteur des Dutch Customer Contact Magazine. Als Chefredakteur von Intellectueel Kapitaal (eines holländischen Geschäftsmagazins, das auf Wissenstechnologien spezialisiert ist) sind soziale Medien eines seiner Spezialgebiete. Bouwer war über mehrere Jahre hinweg im Kundenservice tätig. Er arbeitet seit 1999 als Journalist.
www.essentials-media.nl
Monique Bulthuis
Monique Bulthuis und Stefan Schaap − Atos Consulting (monique.bulthuis@atosorigin.com)
Aruna Carver
Aruna Carver ist Marketing Manager für Nordeuropa bei Genesyslab.
Alfons Daanje
Alfons Daanje ist Senior Project Manager bei Adecco Contact Center Solutions
Ingmar Dobbelaar
Ingmar Dobbelaar is Change Manager at The Customer Contact Doctor
Nick Eisner
Radboud Heinink
Radboud Heinink (1969) has more than ten years operational experience in managing customer-focused business processes. Heinink worked in various technical and operational roles at companies like Speedlinq, Telfort and HP. In the summer of 2010 Heinink joined VANAD Work from Home as Customer Contact Manager. At VANAD Heinink is dedicated to roll out the innovative concept of the homebased customer interaction centre. More information can be found at www.vanadwfh.nl.
Simone Hiemstra
Simone Hiemstra is training consultant and training developer at Tele’Train – www.teletrain.nl
Marco Houthuijzen
Marco Houthuijzen war Manager Operations bei VCN (niederländischer Verband zur Kundenbetreuung) und arbeitet derzeit als Chief Engagement Officer für ViDeC Training & Consulting (http://www.videc.nl/)
Anja Hulsenboom
Anja Hulsenboom ist Business Director der Philipse Business School (http://www.philipsebusinessschool.com/)
Richard Kenny
Richard Kenny, EMEA Contact Centre Segment Manager, Plantronics. Richard is responsible for Plantronics contact centre business in EMEA. He closely understands customer needs in this critical area, enabling him to deliver products and services that enhance the customer experience through improved voice quality. In prior roles, Richard has worked in training, pre-sales and product management giving him experience of working with a wide variety of companies and cultures and reinforcing that the customer experience should be at the heart of what every company does.
Jasper Klootwijk
Jasper Klootwijk ist Commercial Manager bei SNT Nederland, www.snt.nl.
Ernst Kruize
Ernst Kruize is manager of the Klantencontactacademie, an independent agent for certified professional training concerning customer contact professions. http://www.klantencontactacademie.nl/
Gordon Loader
Gordon Loader is Senior Manager, Solutions Marketing EMEA at Avaya
Dr. Ir. Wim Luimes
Dr. Ir. Wim Luimes - w.luimes@telecats.nl – is managing director Telecats, www.telecats.nl
Jos Mittelmeijer
Jos Mittelmeijer is CEO at Quality Support BV – www.quality-support.nl j.mittelmeijer@quality-support.nl
Cor Molenaar
Cor Molenaar is professor eMarketing and distance selling at the Rotterdam School of Management, at Erasmus University Rotterdam. He is also founder of Exquo (www.exquo.nl), a consultancy firm which supports companies with making strategic decisions in commercial business aspects on the field of marketing, internet and ICT. Molenaar published a series of books and is a well known keynote speaker on the interaction between the virtual world and human behavior.
Sander Noordzij
Sander Noordzij ist Project Manager bei Ad Hoc Sales Support, ein Telemarketing-Unternehmen mit umfassendem Service in den Niederlanden – www.adhoc.nl
Christian Pijnenborgh
Christian Pijnenborgh arbeitet als Managing Director bei Teleperformance Netherlands.
Ludo Raedts
Ludo Raedts is Managing Consultant at Raedts Consultancy bv Website: www.raedts.net
Guus Romeijn
Guus Romeijn is Manager Professional Services at Trinicom
Dideke Ros
Dideke Ros is Senior Trainer/coach at Tele’Train (www.teletrain.nl)
Ted Shann
Ted Shann is BT Global Sustainability Practice Lead – http://www.bt.com/
Marcel Smit
Marcel Smit is CEO at Q-go
Erwin Spekle
Erwin Spekle is Senior expert bij ArboUnie erwin.spekle@arbounie.nl
Yvonne Stienstra
Online Services Unit Vodafone
Clare Tibbitts
Clare Tibbitts, Head of Marketing and Inside Sales, Plantronics UK & Ireland. Clare is responsible for Plantronics marketing, new business development and customer support and retention programmes. Clare has been with Plantronics for over 6 years and she is passionate about the company, its products and is a key figure in driving headset adoption. Prior international roles have seen Clare involved with a wide variety of companies and cultures and, having made her career in sales, PR, corporate and channel marketing, she remains adamant that smarter working technology should be at the heart of every company.
Cas Toeset
Cas Toeset held various positions in customer contact, sales and training. Currently he is manager CRM & Communication at BRW Group. He is an expert in CRM, Digital Interactive Marketing, and Business Process Management COPC. BRW Group develops, manages and improves customer contact, focusing on quality, service, cost control and customer satisfaction. BRW works for companies, governments and public organizations. (www.brw.nl).
Karin Van De Velde
Business Consultant at Newtel Essence
Floris van der Veen
Floris van der Veen is CEO at LiveCom, www.livecom.net
Wim van der Ven
Wim van der Ven is head of consumer insurance at Interpolis
Boris van Es
Boris van Es has a broad experience in … Manager Voice Engineering TeleTigers BV. He is Freelance Consultant/Project Manager at UCES
Arjan Van Hessen
Paul van Ladesteijn
Paul van Ladesteijn is manager at BRW Groep and chairman of the Dutch Norm Commission.
Annemiek van Moorst
Drs. Annemiek van Moorst is founding partner of TOTE-M. TOTE-M is an independent consultancy firm. www.tote-m.com
Michiel van Omme
Michiel van Omme is quality manager at Cendris www.cendris.nl
Debby van Rhoon
Debby van Rhoon is business manager Contact Center Solutions, Manpower Nederland
Ruben van Wendel de Joode
Ruben van Wendel de Joode is consultant at Twynstra Gudde and is expert on open source www.twynstragudde.nl/opensource
Vincent vandenBossche
Henk Verbooy
Henk Verbooy is founder of Essentials. He was editor in chief of the dutch Customer Contact Magazine and founder/chief editor of technological knowledge magazine Intellectueel Kapitaal. Verbooy has a broad experience in the publishing industry als well as in journalism. www.essentials-media.nl
Esme Zarouali
Esme Zarouali is columnist at Customer Contact Magazine (CCM Nederland) and senior recruiter at SuperActive